Withdrawal from the contract

Information for the consumer about the right of withdrawal from a distance contract

As a consumer, you have the right to withdraw from the contract concluded in the Online Store within 14 days without giving any reason. The deadline to withdraw from the contract expires 14 days from the day you acquire the item or from the day on which a third party other than the carrier and indicated by you acquires the item. To exercise the right of withdrawal from the contract, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or electronic mail). You can send the statement:

in writing to the address: Gen. Józefa Hauke-Bosaka 7, 25-211 Kielce

electronically via e-mail to the address: [email protected];

To meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right of withdrawal from the contract before the withdrawal period expires.

In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the item (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right of withdrawal from this contract. We will make the refund using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold the refund until we have received the item back or until you have provided proof of returning it, whichever occurs first.

If you have received the item, please return or hand it over to us at the following address: Gen. Józefa Hauke-Bosaka 7, 25-211 Kielce, immediately, and in any case no later than 14 days from the day on which you informed us of the withdrawal from this contract. The deadline is met if you return the item before the period of 14 days expires. You will have to bear the direct cost of returning the item. You are only responsible for any decrease in the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics, and functioning of the item.